star899 Privacy Policy

1. Introduction

star899 ("we", "our platform" or "star899.app") respects the privacy of every user who registers and uses our services. This Privacy Policy is drafted to clearly and transparently explain how we collect, process, store and protect your personal information in the course of your use of our platform.

By registering an account or continuing to use star899's services, you acknowledge that you have read, understood and agreed to the terms stated in this privacy policy. If you do not agree with any provision in this document, you are advised not to continue using our platform.

2. Information We Collect

For the purposes of registering your account, processing financial transactions and ensuring a consistent user experience, star899 collects various categories of information. This collection is done directly from you or automatically through our platform's systems.

Information you provide directly:

• Full name as stated in a valid identity document
• Identity card number (MyKad) or passport number for identity verification purposes
• An active email address and mobile phone number
• Date of birth to confirm you meet the minimum age requirement of 21 years
• Payment method information including e-wallet details, bank account for FPX, or crypto wallet address
• Information you provide when contacting our customer service

Information collected automatically:

• IP address and general geolocation data
• Device type, operating system and browser details
• Log data such as the date, time and duration of your sessions on the platform
• Gaming activity information including betting history and transactions
• Cookie data and other tracking technologies as described in Section 6

3. How Your Data Is Used

The information collected is used exclusively for purposes related to the operation of the star899 platform. We do not use your data for any purpose unrelated to the delivery of our services.

• Creating and managing your user account and verifying your identity
• Processing money deposits and withdrawals through your chosen payment method
• Detecting and preventing fraud, money laundering and activities that violate the law
• Complying with legal requirements and applicable international licensing regulations
• Delivering account, transaction and promotional communications that you have agreed to receive
• Improving service quality and user experience based on behavioural analysis on the platform
• Supporting responsible gambling programmes including detection of concerning betting patterns

We apply a valid legal basis for each instance of data processing, including contract fulfilment, compliance with legal obligations, our legitimate interests as a licensed operator, and your consent in certain cases such as optional marketing communications.

4. Sharing Information with Third Parties

star899 does not sell or rent your personal information to any third party for their own commercial purposes. However, there are limited situations where your information may be shared:

• Service providers: Companies that help us run operations such as payment processors, infrastructure providers and technical support teams, who are bound by strict confidentiality agreements
• Regulatory bodies: Licensing authorities, fraud prevention agencies and law enforcement bodies when required by law or court order
• Business transfers: In situations involving a merger, acquisition or asset sale, where users will be informed in advance
• With your consent: Any other sharing will only take place with your explicit approval

All third parties we work with are required to meet privacy standards equivalent to our own. We conduct regular reviews of our service providers' privacy practices.

5. Data Security

Protecting your personal information is a priority in star899's operations. We use multiple layers of technical and organisational security controls to prevent unauthorised access, disclosure, alteration or loss of data.

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest using the latest industry standards
• Two-factor authentication (2FA) as an additional security layer for user accounts
• Continuous system monitoring to detect suspicious activity or unauthorised access attempts
• Strict internal access controls — only authorised staff may access users' personal data
• Regular security audits by independent third parties to assess the effectiveness of our systems

While we take every reasonable step to protect your data, no system can be fully guaranteed. Should any security incident occur that affects your data, we will notify you promptly in accordance with applicable legal requirements.

6. Cookies and Tracking Technologies

star899 uses cookies and similar technologies to improve platform functionality and the overall user experience. Cookies are small data files stored on your device when you browse our website.

Types of cookies we use:

• Essential cookies: Required for basic platform functions such as login authentication and session management. Cannot be disabled.
• Performance cookies: Help us understand how users interact with the platform for technical improvement purposes.
• Preference cookies: Store your personal settings such as your preferred language and display layout.
• Analytics cookies: Used to analyse usage patterns in an aggregated and anonymous way to improve our services.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform. More information on managing cookies is available in your browser's privacy settings.

7. Your Rights Regarding Personal Data

As a star899 user, you have certain rights regarding the personal data we hold about you. We are committed to making it easy for you to exercise these rights in a straightforward and transparent way.

• Right of access: You may request a copy of the personal information we hold about you
• Right to rectification: You may request that we correct any data that is inaccurate or incomplete
• Right to erasure: In certain circumstances, you may request the deletion of your personal data from our systems
• Right to restriction of processing: You may request that we limit how we use your data in certain situations
• Right to object: You may object to the processing of your data for specific purposes such as direct marketing
• Right to data portability: You may request your data in a machine-readable format for transfer

Please note that these rights may be subject to certain restrictions based on legal requirements, regulatory obligations, or legitimate operational needs. For example, we may need to retain certain transaction records to comply with anti-money laundering (AML) requirements.

8. Data Retention

star899 retains your personal information for as long as is necessary for the purposes stated in this policy, or as required by applicable laws and regulations. Longer retention periods may be required by licensing requirements, tax laws, or financial regulations.

After your account is closed or after the relevant retention period expires, your personal data will be securely deleted or anonymised in our systems. Anonymised data can no longer be linked to you personally and may continue to be used for aggregate analytics purposes.

9. Links to Other Platforms

The star899 platform may contain references or links to third-party websites such as payment platforms. Please be aware that our Privacy Policy does not apply to those third-party websites or services.

star899 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit, especially before providing any personal information.

10. Changes to This Privacy Policy

star899 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry developments. The latest version of the Privacy Policy will always be available on our website with a clear update date.

If significant changes are made that affect how we use your personal data, we will notify you via your registered email or through a clear notification on the platform before those changes take effect. Your continued use of our platform after the effective date is considered your acceptance of those changes.

11. Contact Us About Privacy

If you have any questions, concerns or complaints about how we handle your personal data, our privacy team is ready to assist. We are committed to responding to every privacy-related inquiry carefully and within a reasonable time.

You can reach us through the following channels:

• Email: [email protected]
• 24/7 Live Chat is available on the star899 platform in Malay and English

Please state "Privacy Inquiry" in the subject line of your message so we can address your request more quickly and accurately.